Return Merchandise Authorization

To stay competitive, virtually every company needs to process customer returns. As today's customers demand a more specialized level of service, tracking and resolving returns can be an increasing challenge. With the Return Merchandise Authorization (RMA) module for the Sage MAS 90 or Sage MAS 200 ERP system, you can handle returns and replacements with ease.

Does your customer want credit, a replacement, a substitution, or a repair? The RMA module makes it easy to handle all of this. And when a customer has an urgent replacement need, RMA even lets you create a cross-shipment entry with just a few clicks. This application gives you an accurate record of items shipped before returns are received, and one more opportunity to build 100% customer satisfaction.

Return Merchandise Authorization Highlights

• Accept returns for credit, replacement, or repair
• Calculate restocking fees
• Ship replacements before the original goods are returned to you
• Return reason tracking
• Receipts history and drill downs into all related documents

Featured Success Story: Pro-Pac

Download the spec sheet for more information on module features and reports.

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