The Silver and Silver Plus Plans provide base-level phone support. We recommend the Silver Plan for existing customers who have some experience working with their Sage system, who place moderate demands on their ERP system, and who desire backup when their Sage MAS 500 consultant is unavailable. An active Subscription Plan is included with this phone support plan.
The Silver Plan provides the following benefits:
- Expert telephone, e-mail and fax assistance for an unlimited number of cases within the first 90 days of Sage MAS 500 ownership, ensuring total support throughout the implementation phase.
- An additional 20 cases (submitted by phone, fax or e-mail) after the first 90 days of the initial year.
- Up to two support contacts to ensure the most effective use of your 20 cases.
- Toll-free telephone service.
With the Sage Sliver Plus Plan, you have:
- All of the benefits above
- Unlimited access to select Anytime Learning Courses.
NOTE: ClientCare Plans are renewable through either Sage Software or your authorized reseller. Other terms and conditions may apply.
NOTE: A "Case" is defined as a single support issue or question the user directs to Support, using telephone, e-mail or fax. If the question requires multiple calls to resolve, it will count as only one case. On the other hand, a fax or call containing questions on five separate issues will count as five cases.
To renew your Client Care service plan, call 1-877-541-1679 or order online today.
