Sage North America|Sage WorldWide

Sage MAS 90 and 200 Support Plans

Your entire ERP system is essential to your success, and Sage Software's ClientCare Support Plans provide you with the technical expertise you need to keep your accounting system running smoothly. Sage offers five annual ClientCare Support Plans that are designed with your most-frequently requested service options in mind. All Sage MAS 90 and Sage MAS 200 products require a maintenance or support program for the first year.

Maintenance and Maintenance Plus Plans

When you invested in Sage MAS ERP software, you implemented a powerful, convenient set of solutions that expand as your business grows. Customers on a Maintenance plan will receive unlimited access to our Knowledge base via Sage Software Online. Phone support is available to purchase with this plan on a per-case basis. Plus plans include unlimited access to selected Sage MAS 90 and Sage MAS 200 Anytime Learning courses. Maximize your Sage investment with a Maintenance or Maintenance Plus Plan.

Silver and Silver Plus Plans

The Silver Support Plan is for the Sage MAS 90 and 200 customer who requires interaction with our support team. You'll get unlimited expert telephone support through a toll-free number. Plus plans include unlimited access to selected Sage MAS 90 and Sage MAS 200
Anytime Learning courses.

Gold Support Plan

If you place heavy demands on your Sage MAS 90 or 200 ERP system and require priority support, the Gold Support Plan is for you. It provides unlimited telephone support, unlimited access to selected Sage MAS 90 and Sage MAS 200 Anytime Learning courses, and access to a dedicated toll-free number.

Service Description Maintenance Plan Maintenance Plus Plan Silver Plan Silver Plus Plan Gold Plan
Discount on additional modules and licenses         15%
Upgrades and Enhancements
Tax Table Updates (Payroll Module)
Telephone and E-mail Support Purchase per case Purchase per case Unlimited Unlimited Unlimited
Online Support Knowledge System Unlimited Unlimited Unlimited Unlimited Unlimited
Priority Access to a Support Analyst        
Classroom Training Discount (Irvine, CA)         15%
Forms Discount 20% 20% 25% 25% 25%
Anytime Learning    
Monthly Payment Options

To renew your Client Care service plan, call 1-866-709-2432 or order online today.
Error Diagnostics Info --------------------------------------------------------------- Could not contact the Search Server Error Trace Info --------------------------------------------------------------- at Plumtree.Remote.PRC.Search.SearchRequestWrapper.Execute() at Sage.CMS.Foundation.Data.Document.GetDocuments(Gateway Gateway, Int32 RootFolderID, Boolean SearchSubFolders, String[] FieldsToReturn, String FieldToSortBy, Boolean SortAscending, SearchPropertyCondition[] SearchPropertyConditions) at Sage.CMS.Foundation.Data.Document.GetDocuments(Gateway Gateway, Int32 RootFolderID, Boolean SearchSubFolders, SearchPropertyCondition[] SearchPropertyConditions) at Sage.CMS.Foundation.Data.Document.GetDocuments(Gateway Gateway, Int32 RootFolderID, SearchPropertyCondition[] SearchPropertyConditions) at Sage.CMS.Portlets.ActionItems.ActionItems.Page_Load(Object sender, EventArgs e) An error has occured on the portal --------------------------------------------------------------- Date/Time of Occurrence: 3/18/2010 9:05:57 AM Server: portletscms.gs.adinternal.com Environment: .com Page causing the error: C:\webcms\internal\SagePortlets\Sage.CMS\Sage.CMS.Portlets.ActionItems\v2.0\webapp\ActionItems.aspx Client IP Address: 10.11.96.64 Browser being used: CCBot/1.0 (+http://www.commoncrawl.org/bot.html) Referring Page: Logon User: Query String: Requested Method: GET Server Protocol: HTTP/1.1 Server Software: Microsoft-IIS/6.0 Machine Name: NAATLWEBPTRL3 Portal Gateway Information --------------------------------------------------------------- Portlet: Sage.CMS.Portlets.ActionItems Community: http://www.sagemas.com/support_services/mas90_mas200 Sub Portal: http://www.sagemas.com Cookie Struct Variables --------------------------------------------------------------- Session Struct Variables --------------------------------------------------------------- Form Variables --------------------------------------------------------------- QueryString Variables ---------------------------------------------------------------

 

Could not contact the Search Server

Server Error in '/SAGE.CMS.PORTLETS/ACTIONITEMS' Application.

Could not contact the Search Server

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: Plumtree.Remote.PRC.Search.SearchException: Could not contact the Search Server

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: 


[SearchException: Could not contact the Search Server]
   Plumtree.Remote.PRC.Search.SearchRequestWrapper.Execute() +242
   Sage.CMS.Foundation.Data.Document.GetDocuments(Gateway Gateway, Int32 RootFolderID, Boolean SearchSubFolders, String[] FieldsToReturn, String FieldToSortBy, Boolean SortAscending, SearchPropertyCondition[] SearchPropertyConditions) +1538
   Sage.CMS.Foundation.Data.Document.GetDocuments(Gateway Gateway, Int32 RootFolderID, Boolean SearchSubFolders, SearchPropertyCondition[] SearchPropertyConditions) +46
   Sage.CMS.Foundation.Data.Document.GetDocuments(Gateway Gateway, Int32 RootFolderID, SearchPropertyCondition[] SearchPropertyConditions) +11
   Sage.CMS.Portlets.ActionItems.ActionItems.Page_Load(Object sender, EventArgs e) +247

[Exception: Could not contact the Search Server]
   Sage.CMS.Portlets.ActionItems.ActionItems.Page_Load(Object sender, EventArgs e) +386
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.EventHandler.Invoke(Object sender, EventArgs e) +0
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

Version Information: Microsoft .NET Framework Version:2.0.50727.3603; ASP.NET Version:2.0.50727.3082
Download Sage MAS free eBook
Visit the Sage MAS ERP Software online community

Products  |  Support and Services  |  Training  |  Partners  |  Company  |  Sitemap  |  Copyright/Trademarks  |  Privacy

ERP Software Solution | Financial Accounting Software | Accounting Software Package | Business Financial Reporting | Distribution Management Software
Enterprise Project Management Software | ERP Manufacturing Software | Job Shop and Tracking Software | Manufacturing Software
Small Business Accounting Software