Single All-Encompassing Expiration Date

Sage Software has incorporated a single ClientCare Plan expiration date for each client. All Maintenance & Support Plan expiration dates tie to the initial expiration date (based on first purchase date or initial enrollment date). This provides a more efficient method to track and administer policy renewal.

Lapsed Policies

If your Maintenance or Support Plan has lapsed for one day or more and you wish to renew, you will be subject to price increases and/or subscription charges for the lapsed time. Your total cost is the current year, plus any lapsed time and/or price increases. Effectively, you will be paying for enhancements and improvements made to the software during the period you were not on a Plan. You will gain access to the benefits of these improvements upon renewal.

Plans Are Nonrefundable

All purchases of ClientCare Plans are final. Sage Software is not responsible for underutilized plan benefits.

Renewal Options

Maintenance and Support Plans are renewable through either Sage or your Sage Authorized Reseller. For your convenience, Sage offers monthly payment options and an automatic renewal process for your convenience.

A Current ClientCare Plan is Required to Receive Support, Upgrade or Purchase New Modules and Users
(Applies to Sage MAS 90, 200, 500 and EES ERP systems.)

Current ClientCare Plan subscribers are provided with product updates and critical technical information as they become available. Maintaining a current plan also permits you to receive support and purchase additional functionality and features. Without a current plan, you will not have access to this information, nor these products.